FAQ

Check out our FAQ or contact us below

email us
momoland.hk.co@gmail.com

Chat with us
Monday - Saturday:  9am - 21pm EST
Sunday /PH :  9am - 12:00noon

 

Orders & Shipping

Can I make changes to my order before it ships?

Unfortunately, we can't make changes or cancel an order after it's been submitted.

An item may only be cancelled if it is on pre-order. If you would like to cancel a pre-ordered item, please contact us at momoland.hk.co@gmail.com or chatbox and we'll handle that for you.

 

How long will it take for my order to arrive?

Currently, orders can take 1-4 business days to process before shipping. From there, shipping times are dependent upon location. Reach us for details if you still cannot receive the parcel after 4 business days. We'll handle that for you.

 

Do you ship internationally?

We do provide international shipping. Please check out our rates and policy here.

 

How do I track my order?

Once your order ships, you’ll receive a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

*Please note that sometimes tracking can take a day or two to be updated by the carrier. Parcel is on its way!

 

What do I do if I never received my order?

We will immediately take a closer look and check it out for you.  Please do not hesitate to reach us at momoland.hk.co@gmail.com or chatbox.

 

Returns & Exchanges

What is your return/exchange policy?

We value the importance of Food hygiene to our customers, so currently we do not arrange return for food items if it is not the quality issue. 

For quality inquiry, please contact us at momoland.hk.co@gmail.com and we'll handle that for you.

 

 Is there a fee for returning?

For any return unfortunately due to quality issue, we will not charge for return fee. 

 

 When will I receive my refund?

It take 3-5 business days to receive the refund.

Questions? Feel free to shoot us a note at momoland.hk.co@gmail.com.

 

 Do you offer returns/exchanges for international orders?

Unfortunately, we do not provide return for international orders due to food safety concern.  Please reach out if you need help.

 

 My package arrived damaged, what should I do?

We will immediately take a closer look and help with a solution! Please send a photo to our Customer Care Team at momoland.hk.co@gmail.com and include your order number.